Professional Summary
I am a dedicated and adaptable professional with 19 years of experience spanning customer service, operations leadership, and emergency communication support. Skilled in high-pressure decision-making, de-escalation, multitasking, and accurate documentation, I bring a proven ability to resolve issues quickly and professionally. My experience includes dispatching, CCTV monitoring, alarm system management, and coordinating public safety responses. Recognized for exceptional communication, team leadership, and operational excellence, I excel at creating systems and processes that improve efficiency and outcomes.
Core Skills
Emergency & Dispatch Skills
Emergency call handling, crisis communication, and de-escalation
Omnigo Dispatch Software, CCTV Monitoring (Avigilon), Lenel Alarm Monitoring
Access control & ID issuance, incident reporting, and documentation
Technical Skills
Microsoft Office Suite & Outlook, QuickBooks, data entry & database management
Scheduling, administrative support, and digital organization tools
Operational & Leadership Skills
Team leadership, staff development, and training/onboarding
High-volume multitasking, conflict resolution, and customer service excellence
Budgeting, financial management, inventory & cost control, sales & operations management
Professional Experience
General Manager — Taco Bell, Carson City, MI
June 2025 – Present
Lead hiring, onboarding, training, and performance development for all staff and shift leaders.
Maintain high customer satisfaction by resolving escalated concerns professionally and promptly.
Create staffing schedules, coach management team members, and uphold operational standards.
Execute brand initiatives, safety protocols, and new product rollouts.
Analyze financial performance, manage budgets, and implement profitability strategies.
Foster a positive workplace culture through recognition and conflict resolution.
General Manager — Crispy Chicken and Burgers, Clio, MI
March 2025 – June 2025
Recruited, trained, and supervised staff for consistent service and productivity.
Managed scheduling, inventory, ordering, and cost controls.
Resolved customer concerns efficiently and ensured compliance with food safety standards.
Monitored financial performance and supported staff development.
Campus Safety Monitor / Dispatcher — Baker College, Owosso, MI
July 2024 – March 2025
Monitored campus activity via CCTV and alarm systems (Lenel, Avigilon).
Answered calls, including emergencies, safety concerns, and service requests.
Dispatched officers to incidents, safety checks, and investigative calls.
Maintained accurate logs of officer activity, patrols, and calls using Omnigo software.
Managed equipment distribution, visitor access, and emergency notifications.
Route Sales Representative — Frito-Lay, Saginaw, MI
January 2020 – October 2023
Built and maintained strong relationships with store managers and staff.
Negotiated product placement, executed planograms, and managed inventory levels.
Operated delivery vehicles safely and achieved sales goals through customer service and merchandising.
Issued credits and resolved product issues to ensure customer satisfaction.
General Manager — Rally’s Hamburgers, Clio, MI
August 2014 – December 2019
Managed budgets, inventory, ordering, and cost controls.
Trained assistant and general managers across franchise locations.
Led hiring, coaching, and performance evaluations.
Developed labor schedules and consistently exceeded sales goals.
Accounts Receivable Clerk — Central Insulated Glass, Bridgeport, MI
February 2014 – August 2014
Processed invoicing, applied payments, handled returns, and managed accounts.
Performed collections, credit checks, and customer communications.
Provided accurate financial reporting and data entry.
Kitchen Department Manager — McDonald’s, Chesaning, MI
August 2005 – March 2014
Managed food prep operations, sanitation compliance, and training.
Supported high-volume customer service, cashiering, and kitchen operations.
Controlled inventory and maintained cleanliness standards.
Education
Associate of Business Studies (ABS) — Delta College, January 2024 – March 2025
Certifications & Licenses
ServSafe Manager (2025–2029)
Chauffeur’s License